Todd Chambers, CPACC, CUA

I'm a product designer working at the intersection of marketing, UX, and accessibility.

UX Manager, Creative Director

Currently at CBORD & Horizon Software

I'm a UX professional, creative leader, and design instructor certified in digital accessibility (CPACC) and usability (CUA). I build digital products that people want to use and that companies find valuable. I believe that a problem well-framed coupled with empathy and ruthless prioritization can generate game-changing outcomes.

Difficult doesn’t scare me, metrics excite me.

Connect with me at Linkedin or drop me a note

Learn more about what I do (and why)
Jump straight to the portfolio
Download my resume (pdf)

Keep reading to learn more about my approach to product design or if you're in a hurry, download a PDF of my resume.

Skills & Disciplines

Accessibility Design (WCAG 2.1)
Content Strategy
Conversion Optimization
Customer Journeys
Design Systems
Rapid Prototyping
Sitemaps
UX research
Wireframes

Favorite Tools

Adobe XD
Invision / DSM
Jira
Miro
Omnigraffle
Optimal Workshop
Paper, Pencil, Pad, Whiteboard
Sketch
XMind

Preferred Methods

Agile
Co-design
Design Thinking
Design Sprints
Lean UX
Scrum
Workshops

Creative Director, UX Lead
Moonraft Innovation Labs: UST Global | May 2018 to Present

I build websites and emails

I partner with stakeholders, business owners, and design teams to translate complex business and technical requirements into human-centered customer experiences. I drive UX strategies and provide creative leadership to help brands develop the most usable, valuable, and desirable products in the marketplace.

Launched and promoted a full-scale design system including visual language and tone of voice documentation using Sketch and InVision DSM.
Established accessibility (WCAG 2.0) evaluation, remediation, and workflow processes.
Directed and assisted a diverse team of remotely located designers, front-end developers, and marketers in the launch of a complex web application with a 15-month lifecycle.
Designed and facilitated client workshops, design sprints, and stakeholder critiques.
Trained clients and new designers in UX and Design Thinking fundamentals.
Drove strategy and development of branding, marketing, and pe-sales material.

for some of America's most trusted brands, helping them clarify their unique value and ensure their message is easily heard above the sea of noise. I collaborate with stakeholders and users to architect delightful customer experiences that exceed business goals.

Simply said, I make things people want to use and companies find valuable.

VP, UX Lead, and Creative Director
DRUM Agency | November 2010 to May 2018

I champion design thinking

I champion
design thinking

Conducted UX research and led the design, development, and launch of digital products for Fortune 500 clients. Established and mentored a creative team of 10 designers, front-end developers, and copywriters. Recognized for creating award-winning digital products including responsive websites, ECRM programs, and social media campaigns.

Developed marketing and e-commerce websites using HTML5, CSS3, wireframing, and rapid prototyping tools including Sketch, Adobe Creative Cloud, and InVision.
Performed extensive content and UX audits using a heuristic evaluation product I designed (AUDIT(sm)) specifically to reveal conversion optimization opportunities.
Directed multi-channel teams in full-stack redesigns of enterprise websites.
Facilitated design sprints, discovery workshops, usability research, and persona development for web design projects of various size and scope.
Consulted closely with stakeholders to discover and deliver elegant solutions that both exceed business goals and delight users.
Architected and designed ECRM frameworks built to extend audience segmentation, personalization, and deployment efficiencies.

because I believe it has the power to solve real and pressing problems and because I recognize my responsibility to solve those problems ethically and inclusively.

I believe the work I create directly impacts people. I owe my clients well-built products delivered on time and on budget. I owe my community work that makes the world a better place.

I understand that design, at its core, requires a servant perspective–an eagerness to walk a mile in the shoes of those you strive to help. That empathy fueled by creativity make great products.

Art Director, UX Designer
BKV | November 2005 to 2010

I champion design thinking

I champion
design thinking

Lead design teams in the conception, planning, and execution of visual collateral for cross-channel marketing initiatives. Established A/B and multivariate testing opportunities. Designed and coded human-centered, conversion-optimized digital experiences.

because I believe it has the power to solve real and pressing problems and because I recognize my responsibility to solve those problems ethically and inclusively.

I believe the work I create directly impacts people. I owe my clients well-built products delivered on time and on budget. I owe my community work that makes the world a better place.

I understand that design, at its core, requires a servant perspective–an eagerness to walk a mile in the shoes of those you strive to help. That empathy fueled by creativity make great products.

Past Clients

American Red Cross
Arby's
AT&T
Automattic
Briggs & Stratton
Carhart
Carter's
Community Found. of Greater Atlanta
Crystal Springs

Dell
Delta Community Credit Union
Delta TechOps
Equifax
Environmental Defense Fund
Fiserv
Fresh N' Fit
Habitat for Humanity
Invisible Fence

March of Dimes
PetSafe
Prison Fellowship
Realtree
The Home Depot
Tractor Supply Company
UPS
Vanguard Charitable
Wounded Warrior Project

Writing and Extra-curricular

I've published a few articles on accessibility design:
Accessibility; the Next UX Mountain to Climb
Designing for Accessibility: Shortening the Learning Curve. (part one)
A simple Framework for Accessibility Success

I keep office hours to discuss accessibility design
If you have questions about designing for accessibility, resources you'd like to share, or an opportunity to include accessibility in a project you're working on, let's talk about it.
Put some time on my calendar

I partner with these folks to give back to the digital community:
A11Y Atlanta Making the web a better place for everyone
48in48 Hosting events to build 48 FREE nonprofit websites in 48 hours

I mentor up-and-coming UXers here:
Springboard
Thinkful
General Assembly

I've earned these credentials:
Certified Professional in Accessibility, Core Competencies (CPACC): IAAP
Certified Usability Analyst (CUA): Human Factors International, License 2010-2624Bachelor of Fine Arts Savannah College of Art and Design: (BFA):

Endorsements

Kind words from my peer, bosses, clients, and stakeholders.

Alan Blose,
Director of Creative and Marketing

Yes, he can push pixels with the best of them (and often does), cranking out banners, emails, landing pages, and websites. Todd’s at his best though, digging into complex projects in an organization that truly values a thoughtful approach to user-centered design. What I grew to appreciate even more than his pure creative firepower, was the character and integrity he demonstrates as a creative leader.

Melanie Merrifield,
Senior Strategist, Content, and UX

Todd brings powerful usability voodoo to bear on everything in the pixelated universe. From banners to landers, websites to email, Todd's work isn't just graphically strong -- it's engineered for engagement. He's strategic, well-spoken, a talented designer, and a compassionate manager who's sincerely interested in his colleagues. He has the hands-on skills not only to direct strong creative but to jump in and refine it.

Somakumar Kolathur,
Tech. Design. Maker. Moonraft

Todd has been our flag-bearer in the US since the day he joined us. Todd established Moonraft's Atlanta studio and was instrumental in managing the successful delivery of our design engagements viz., UPS, Vanguard, Fiserv, etc. An expert in Accessibility, Todd's skills are in great demand in virtually all engagements. With his local community connects and vast experience, Todd has been an integral member of our leadership team.

Scott Johnson,
Group VP, Creative Director

I am a huge fan of Todd Chambers. He has a deep understanding of UX and the interactive space as a whole. His warm demeanor and meticulous approach to his work make him a favorite of clients and teammates alike. He has a rare ability to inspire confidence in everyone around him. Perhaps most importantly, his work gets results. I admire not just the way he carries himself as an advertising professional but as a gentleman.

Cory Smith,
Digital Innovation Leadership

Competent, professional, highly creative, collaborative, thoughtful, detail-oriented, and thorough are just some of the words that I would use to describe Todd and his work. Having had the opportunity to work with Todd in collaboration on numerous projects he has demonstrated a substantial depth of knowledge as well as strong creative and leadership skills in addition to the ability to perform small miracles under tight deadlines.

Todd Bemis,
VP, Group Creative Director

Todd Chambers is quite possibly the most strategic Creative Director I have ever had the pleasure to work with.

An astute observer and collaborator, he adds a layer of true sensibility and user-centricity to everything he touches.

His agility of thought and elegant manner of leadership is empowering to his teams and clients.

Let's build something awesome

Let's get started

All good relationships begin with a single conversation. If you're looking for an experienced UX professional who prioritizes accessibility and understands the critical role that business and marketing play in modern product design, drop me a note. I'd love to hear more about the problems you're trying to solve.

If you're ready to build something awesome or are looking for a creative director to help lead your next project then give me a shout and let's get to work.